If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be available between 07.00 until 23.59, or you can email the PHSI Importers helpdesk mailbox.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The Defra customer service record explains what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
12 April 2019
We have been made aware that the HMRC CHIEF system will be unavailable between 22.59 Friday 12 April until 01.00 Saturday 13 April.
Due to the timing and length of this incident we will not be moving to any manual procedures.
Updated inspection locations for PEACH applications
Please note there have been changes made to PEACH regarding import inspection locations. So far these changes have primarily been for Dover Port to separate and correct the previous entries.
The main locations under the drop down on PEACH for Dover Port are now;
Port of Dover Cargo Limited - (Deep sea container traffic)
Motis Freight Service Limited - (RoRo traffic)
Channelports Ltd (Stop24) – (RoRo traffic)
Leaving the European Union
If the UK leaves the EU with ‘no deal’, then there may be changes that impact your businesses.
If you import or export fruit and vegetables, these changes may affect you. Please see here
for further guidance on the actions that you may need to take in order to prepare for a no deal scenario.
To find out how these changes may impact you for PHSI controlled consignment, then please contact your local plant health inspector and read the latest guidance on gov.uk here.
Please continue to ensure that the contact details listed on PEACH are up to date so that we can quickly contact you if needed.
It may also be useful to your business if you have more than one person registered to control access via the Government Gateway controls.
Imports of Blueberries, Cranberries, Mangoes and Guava
The problems that resulted from Taric Code changes and which were affecting the automated clearance of these commodities have now been resolved. These commodities are now being processed by PEACH in the normal manner.
Thank you for your patience while we resolved this issue.
Advice to help avoid application delays
Import documentation for capsicum (sweet and chili peppers)
Where the exporting Plant Health Service opts to declare that the capsicum originates in a place of production free from Thaumatotibia leucotreta (false codling moth) then the Phytosanitary Certificate must include information by way of a code or other wording that permits traceability back to the place of production.
We have recently received a number of certificates which have not included such details, this has resulted in delays to the clearance of these consignments.
For more information follow this link
ALVS Commodity matching
We have been advised by our I.T. supplier that the mapping for table grapes has been successfully updated in ALVS, so CHIEF entries should now match correctly with PEACH applications and when assessed as low risk, they will automatically clear.
If there are issues with individual entries/PEACH applications not clearing as they should, please contact the PEACH Helpdesk for assistance.
Payment of Plant Health invoices
Importers are reminded that where they require a purchase order number to be included on their invoice, then they should enter this as part of the PEACH entry in the field Customer Invoice Reference. Whatever is entered in this field will appear on the clients invoice.
Correct use of commodity/variety names on PEACH applications
All users are reminded that applications should contain the correct commodity and variety/type names to match the contents of the consignment, otherwise there may be delays to the clearance of consignments.
In particular the use of a trade mark such as 'Early Sweet' on grapes, where the actual variety is 'Grapaes' is not allowed and such applications may be rejected or the consignment actioned on inspection.
Updated: 12 April 2019