If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
From Monday 25 November 2019, telephone callers will be presented with two options, please select 1 for access issues, including government gateway, ID numbers or passwords. For all other issues select 2.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be available between 07.00 until 23.59, or you can email the PHSI Importers helpdesk mailbox.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The Defra customer service record explains what we do, the standards of service you can expect, details are available by clicking here.
We cannot update or otherwise support external users IT equipment, the browser currently recommended for accessing PEACH is Internet Explorer.
The reference to a 'bulk upload' facility for fruit and vegetable applications for HMI controlled commodities made in some versions of the PEACH user guide is no longer available.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Last updated 22 January 2020
Exempted Banana status importers EBTS
There is a temporary issue with Exempted Banana status not working correctly which should be resolved shortly. In the meantime please accept our apologies and If you are an EBTS trader and receive Red or Amber balls against your applications, these should be cleared manually by the local inspector.
In the event of any problems, please contact the PEACH Help desk.
SRSF Regulations - 15 January 2020
Smarter Rules for Safer Food (SRSF), a new package of EU regulations for protection against animal and plant diseases, comes into force on 14 December 2019.
Updated information on SRSF is available on gov.uk.
The UK will continue to use the domestic system, PEACH, for the pre-notification and control of regulated plants and plant products. Operators will not be required to use TRACES-NT for plant health control purposes from 14 December 2019 for the foreseeable future. For transhipments, different procedures will apply, please contact the APHA Imports Helpdesk for more information on 0300 100 0313 or email: Apha_srsfmailbox@apha.gov.uk. mailbox
The new regulations extend import controls to all plants and living parts of plants, including seeds intended for planting, so they will need to be accompanied by a phytosanitary certificate for import into the EU from 14 December 2019. However, a small number of fruit will be exempt from the requirement for a phytosanitary certificate, these are fruits of pineapple, coconut, durian, dates, banana, plantain and other members of the Musa genus.
As a temporary measure, until plant health IT systems are updated, there will be no requirement to submit PEACH applications for any of these newly regulated commodities, this will change in January 2020 and we will communicate with you ahead of any changes with further details. For more information please contact please contact the APHA Imports Helpdesk on the details above.
Non UK traders - 20 January 2020
As from 1st December 2019 all new traders seeking to register as an Importer or Agent on PEACH will require the applicant to have a UK address (excluding PO Boxes or c/o addresses).
Any existing traders currently with a non-UK address will be required to update and supply a valid UK address via their existing PEACH account by the 31 March 2020. Existing foreign Traders will be notified via email of these changes.
This new requirement has been brought about by the Plant Health Regulation (EU) 2016/2031 Article 65 (Official register of professional operators). Failure to update this requirement will lead to de-registration of foreign traders accounts on PEACH.
Leaving the European Union
If the UK leaves the EU with ‘no deal’, then there may be changes that impact your businesses.
If you import or export fruit and vegetables, these changes may affect you. Please see here
for further guidance on the actions that you may need to take in order to prepare for a no deal scenario.
Updated: 22 January 2020