If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0845 607 3224 or email the Peach mailbox

A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link

If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0844 248 0071 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.

Please note that the PEACH helpline has no knowledge of or authority to work with Plant Health goods and cannot contact Plant Health officers out of hours other than through the Plant Health Imports Helpdesk. Specifically, they cannot release a Plant Health held consignment under any circumstances.

All enquiries regarding these applications must go through the Plant Health imports helpdesk as advertised above. If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.

Note: Our staff are here to help and are committed to good customer service. We will treat you with respect and hope that you will do the same. RPA will not tolerate threatening or abusive behaviour towards its staff, either verbally, physically or in writing and will take whatever action is necessary, including legal action, against any person who instigates such threats or abuse.

What's New

11th November 2009

ALV update and website links.

The ALV system (Automatic License Verification System) is now due to go fully live in Feb 2010. Before then the system will continue to add new users who wish to join the system.

The last chance to join the system this year (2009) is by the 30th November 2009.

The system provides an electronic link for decisions made to applications for the PEACH system to be passed directly to the HMRC CHIEF system and is currently being used by 54 registered traders.

Important information on the ALV system is available on the FERA website. Follow this link to learn more about the ALV system.

24th June 2009,

From the 24th June you will only have to make PEACH applications to HMI for all varieties (where applicable) of the following products only:

Apples, Pears, Peaches and Nectarines, Kiwifruit, Grapes, Sweet Peppers, Lettuce, Citrus Fruit, Strawberries and Tomatoes.

There will be no requirement to notify commodities subject to the General Marketing Standard to HMI at Import point through PEACH. However please note that some commodities such as Aubergines should continue to be notified to FERA (formerly Plant Health) through the PEACH system.

The changes will also remove the need for the certification of fresh produce destined for processing, so no Processing applications (HCG 18i or HCG 18 e) will be required from this date.

Updated: 20 November 2009