If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be available between 07.00 until 23.59, or you can email the PHSI Importers helpdesk mailbox.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The Defra customer service record explains what we do, the standards of service you can expect, details are available by clicking here.
We cannot update or otherwise support external users IT equipment, the browser currently recommended for accessing PEACH is Internet Explorer.
The reference to a 'bulk upload' facility for fruit and vegetable applications for HMI controlled commodities made in some versions of the PEACH user guide is no longer available.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Last updated, 6 November 2019
Non UK traders
As from 1st December 2019 all new traders seeking to register as an Importer or Agent on PEACH will require the applicant to have a UK address (excluding PO Boxes).
Any existing traders currently with a non-UK address will be required to update and supply a valid UK address via their existing PEACH account by the 1st January 2020. Existing foreign Traders will be notified via email of these changes.
This new requirement has been brought about by a review of the registration requirements of the Plant Health (England) Order 2015 Item 26 (Obligation to register). Failure to update this requirement will lead to de-registration of foreign traders accounts on PEACH.
Zea mays (maize and sweetcorn), momordica, capsicum and solanum - Phytosanitary certificates/ additional declarations required from all third countries”
A new Commission Implementing Decision 2019/1598 has been published extending the emergency measures to prevent the introduction into the EU of the harmful organism Spodoptera frugiperda (the fall armyworm). This pest originated in the Americas and has now become a major pest in Africa and Asia. The measures extend those already in place under Decision 2018/638 to include the regulation of plants other than live pollen, plant tissue cultures, seeds and grains, of Zea mays (maize and sweetcorn) originating in all third countries other than Switzerland.
The measures also extend those already in place under Decision 2018/638 so that additional declarations will be required on Phytosanitary certificates for consignments of plants other than live pollen, plant tissue cultures, seeds and grains, of Zea mays (maize and sweetcorn), momordica, capsicum and solanum originating in all third countries other than Switzerland. From 21st October 2019, a Phytosanitary certificate with the appropriate additional declarations will be required and advanced notification made onto PEACH.
Further details of these changes can be found on GOV.UK.
Change of address - Posting Phytosanitary Certificates to APHA
Please note that the address for posting Phytosanitary Certificates to APHA has now changed for consignments arriving at all points of entry other than London Heathrow and Gatwick. Please post to the following address:
CSC Plant Health Imports, APHA,
1st Floor – Foss House,
1-2 Peasholme Green,
York. YO1 7PX
Leaving the European Union
If the UK leaves the EU with ‘no deal’, then there may be changes that impact your businesses.
If you import or export fruit and vegetables, these changes may affect you. Please see here
for further guidance on the actions that you may need to take in order to prepare for a no deal scenario.
To find out how these changes may impact you for PHSI controlled consignment, then please contact your local plant health inspector and read the latest guidance on gov.uk here.
Please continue to ensure that the contact details listed on PEACH are up to date so that we can contact you if needed. It may also be useful to your business if you have more than one person registered to control access via the Government Gateway controls.
New Plant Health Commodities subject to import regulation as from 1st September
From this date the following material will require a Phytosanitary certificate and declaration to the UK Plant Health Authorities when imported from any third country; Grapes, Kiwi fruit, Strawberries, Papaya, Rubus, Avocado and used machinery and vehicles which have been operated for agricultural or forestry purposes.
In addition fruits that were not previously regulated from European countries that are not members of the EU become regulated: Custard apples, Quince, Persimmons, Apples, Mangoes, Passion fruit, Prunus, Guava, Pears, Ribes, Syzygium, and Vaccinium.
It has been agreed that commodities that are newly regulated and in addition Quince, Apples, Prunus, Pears, Ribes, and Vaccinium from European countries that are not members of the EU will all be subject to a reduced level of inspection of 5%.
Further details of these changes can be found in EU Commission Implementing Directive 2019/523 or here. If you have any questions about this then
Updated: 06 November 2019