If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day or you can email the PHSI Importers helpdesk mailbox.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The Defra customer service record explains what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
28 to 31 October.
Due to essential maintenance work affecting a large number systems, the ALVS, PEACH and eHMI systems will be unavailable between 17.00 (approx.) on the 28th October until 07.00 on the 31 October.
Due to the timing and length of this downtime manual handling procedures will be in place, and the National Clearance Hub will be authorised to clear APHA (Plant Health) and HMI regulated imports on production of a valid Phytosanitary Certificates/Certificates of Conformity.
If you have any concerns about this downtime then please contact the relevant helpdesk as described above.
Updated commodity codes
Please note that some commodity codes, including those for Bitter Melon and Mangoes have been amended effective 15 September and this may affect some applications.
We have asked our IT support to update the mapping of codes used for PEACH applications and the ALVS system to reflect these changes and this may require a couple of days to put in place.
If you require any help with your applications due to this type of issue, then please contact the relevant helpdesk as described above.
Code for Bonsai trees / particular bonsais
We believe that ther has been a change in the applicable Tariff code on the 1st January 2016, the ALV system has not yet been updated. For help, please contact the Plant Health Imports helpdesk as described above.
A problem with the tariff code for gysophilia, solidago and lisianthus, hypricum, eryngium etc.
The new code 0603197090 is showing at the GOV.UK website: Here
For further help, please contact the APHA Imports helpdesk, as described above.
Correct use of commodity/variety names on PEACH applications
All users are reminded that applications should contain the correct commodity and variety/type names to match the contents of the consignment, otherwise there may be delays to the clearance of consignments.
In particular the use of a trade mark such as 'Early Sweet' on grapes, where the actual variety is 'Grapaes' is not allowed and such applications may be rejected or the consignment actioned on inspection.
If users are unsure of the correct commodity/variety to be used then they should contact the relevant helpdesk as described above.
Ban of 5 commodities from Ghana
Plant health checks carried out by Member States on certain plant products originating in Ghana have revealed that a high number of these consignments are infested with harmful organisms, mainly fruit flies, thrips and non-indigenous white flies. As a result of these findings and concerns over the current phytosanitary safeguards in Ghana the EU has imposed a ban on the following five types of plant material (other than seeds) originating in Ghana:
Capsicum (sweet and Chili peppers),
Lagenaria (bottle gourd),
Momordica L (bitter gourd),
and Solanum L. (including aubergines), other than S. lycopersicum L (tomato),
Imports of this material will be banned until 31 December 2016 in order to address the ongoing risk posed by this material. Where import checks identify any such material it will be detained prior to destruction or re-export at the importers expense.
Fully details of this ban can be found in the EU Decision 2015/1849 which is available at
Updated: 21 October 2016