Helpdesk Contacts
If you have any queries or requests relating to the PEACH system please ring 0845 607 3224 or email the Peach mailbox

If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 01904 455192 this is a dedicated imports helpdesk and will be manned 24 hours a day or you can email the PHSI Importers helpdesk mailbox but emails can only be responded to within the office hours of 0830 - 1700 Monday to Thursday and 0830 - 1630 on Friday's.

Please note that the PEACH helpline has no knowledge of or authority to work with Plant Health goods and cannot contact Plant Health officers out of hours other than through the Plant Health Imports Helpdesk. Specifically, they cannot release a Plant Health held consignment under any circumstances.

All enquiries regarding these applications must go through the Plant Health imports helpdesk as advertised above. If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.

What's New

20th September 2008,

Change to Import profile on PEACH IRAS,

The risk profile on PEACH for imports of onions from India has been raised for a short period.

This is due to problems experienced by RPA Inspectors (Horticultural Marketing) undertaking both air and sea freight inspections of this commodity.

2nd September 2008,

Change to Import profile on PEACH IRAS,

The risk profile on PEACH for imports of aubergines from Ghana has been raised for a period of three months.

This is due to problems experienced by RPA Inspectors (Horticultural Marketing) undertaking airfreight inspections of this commodity.

8th July,

1st July 2008,

PLANT HEALTH IMPORTS - NEW REDUCED CHECKS TRADES

The European Commission has approved 2 new trades for reduced plant health import physical checks effective from today (01/07/2008). Normally changes to the reduced checks trades come into effect in January each year.

The new trades are:
Dianthus cut flowers from Kenya. New Physical inspection rate 10%.
Citrus fruit from Honduras. New Physical inspection rate 75%

We are unable to change our legislation to implement this change to the physical inspection charge from today - but we have decided to implement the change administratively to reduce the physical inspection charges from today. This means industry will pay less for the physical inspection charges on these 2 trades. The Documentary and Identity check fees will remain the same as previously. The legislation will be changed in due course.

The new physical inspection fees will be 10% and 75% respectively of the 'Standard fee' for 100% inspection requirements of the commodity as laid down in Schedule 1 of The Plant Health (Import Inspection Fees) (England) Regulations 2005

12th May 2008,

PLANT HEALTH IMPORTS - AQUATIC PLANTS

Please see the message on the Plant Health web site at: http://www.defra.gov.uk/planth/import/aquatic.htm go to Plant Health Imports - Aquatic plants

IMPORTANT NOTICE REGARDING USERS

We strongly advise Importers/Exporters and Agents to regularly update the individuals who are registered to use the Peach system on behalf of their business. If they have users who have left their business but still have access to the system then those users will be able to view the traders transactions and records. Some of these users may well now be working for one of their competitors and have access to confidential information. Traders should ensure that the e-mail address on the system is up to date. The User access may be amended by accessing the Government Gateway account for their business.

Adding extra users,

If your company is already registered to both PEACH and the Government Gateway, there is no need for the company to be registered again if you require a second user from the company to have access.

Instead, if you wish to add a second person for your company, you need to carry out the following procedure:
1) Log in to the Government Gateway, i.e. go to http://www.gateway.gov.uk/ and then click on 'Enter the Government Gateway'.
2) Enter your User ID and Password.
3) Click on 'Manage Users'.
4) Click on 'Add a New User'
5) Complete the details - Name, email address and a password, then confirm it. Then click on 'Continue'.
6) The new user has now been added and a letter will be sent to them giving them details of their Password and User ID.

7 April 2008

The Peach Contingency plan has been published on the RPA website. Please click here to view the plan.

4th April 2008,

IMPORTS OF PLANT HEALTH CONTROLLED GOODS - USE OF QUARANTINE RELEASE CERTIFICATES (QRC's)

This is to inform you that the proposal to start using Quarantine Release Certificates from 07/04/2008 has been postponed.

All the hardware changes required to provide a stable IT environment for PEACH and our e-Domero system have not yet been put in place. We regret this postponement, but we are not prepared to go fully live with this system until we have much more confidence that we will not encounter the sort of IT problems that have dogged the PEACH / e-Domero systems in the recent past. As soon

Updated: 29 September 2008