If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0845 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
10th April 2014
Please note that there will be no PEACH helpdesk available on Easter Sunday, the 20th April.
That is no PEACH Helpdesk service between 18.00 Saturday 19th and 08.00 Monday 21st April.
4th April 2014
Impending Ban on certain imports from India
The Plant Health Standing Committee (PHSC) have agreed to a ban on certain trades from India. This is because of the number of consignments from India that have been intercepted with harmful organisms and as a result of findings made during audits carried out by the Commission in India ( in particular in 2010 and 2013). In the light of the outcome of those audits and the number of interceptions, it has been concluded that the current phytosanitary safeguards of India are insufficient to ensure that consignments of the trades involved are free from harmful organisms.
The PHSC have approved a new implementing decision that will ban the import of plants other than seeds and roots of Colocasia sp (Patra leaves), and plants other than seeds of Mangifera sp (Mangoes), Momordica sp (Bitter gourd), Solanum melongena (Aubergine) and Trichosanthes sp (snake gourd), originating in India. This will come into effect once the formal Commission adoption process has been completed and the Decision is published in the Official Journal, which should be around the end of April/beginning of May (precise date to be confirmed).
Please note that the definition of plants includes ‘a living plant or a living part of a plant’ and so this ban includes fruit and vegetables which represent the major part of these trades. This measure was the subject of an EU press release available here .
Once the Decision is published in the Official Journal if further imports of such material are attempted, these will be intercepted and re-exported. Pending the publication of the Decision, the PHSI will continue to inspect consignments being imported and take action against those found with harmful organisms. The Decision will remain in place until 31 December 2015, but may be revised in light of developments.
Further information is available here.
If you require help from the PEACH helpdesk
Importers and agents seeking support from the PEACH helpdesk should please, only contact the PEACH helpdesk directly using Tel. 0845 6073224 or email email@example.com .
Customers dialling inspectors directly on other numbers are unlikely to find the help they are seeking, the inspector being ‘off shift’ from the helpdesk.
The importance of accurate information within applications
Importers are reminded that information provided to PEACH should be as accurate as possible, including the date/time of Inspection. Where the vessel is delayed Importers and Agents should access the application in their ‘Outstanding Applications’ screen and update the application.
Updated: 16 April 2014