If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Thursday 5th February
Due to maintenance work the PEACH system will be unavailable on the 5th February between 12.00 and 14.00.
Due to the timing of this work there will be no move to manual clearance procedures. Where possible can importers and agents please try to make and time applications outside of this windo.
Ban on Imports of Indian Mangoes to be Lifted
The EU Standing Committee on Plants, Animals, Food and Feed (SCoPAFF) has voted to lift the ban on imports of Indian mangoes. Imports will resume once the new EU legislation has been formally adopted and published by the European Commission, in approximately a month’s time.
Approval by the Committee provides clarity to Indian exporters and UK importers in advance of the 2015 import season, which starts in March.
Checks will continue to ensure the safety of produce entering the EU and to determine whether restrictions should also be lifted on four other products suspended at the same time as mangoes.
The suspension remains in place for four other products, Momordica sp. (bitter gourd), Solanum melongena (aubergine), Colocasia sp. (patra leaves) and Trichosanthes sp. (snake gourd).
Plant Health and Seeds web information
This information is now held on the website Gov.uk and can be found here https://www.gov.uk/plant-health-controls or by following the link.
There may be some broken links while we update the system, please contact the relevant helpdesk as described above for further information.
Changes to commodities - commodities to be subject to plant health control from 1st October
As from the 1st October and as previously advised, the following commodities will become subject to plant health phytosanitary control.
This means that from the 1st October they will need to be accompanied by a phytosanitary certificate and declared on PEACH.
From the 3rd October they will also be subject to physical, documentary and plant health checks and the import charges associated with fruits and vegetables under Plant Health phytosanitary control.
• fruits of Capsicum (Peppers, sweet and chilli) - Note Sweet peppers now become jointly regulated by HMI & PHSI.
• leaves of Manihot esculenta (cassava)
• leafy vegetables of Limnophila (marsh weed) and Eryngium (false coriander)
These are the newly regulated commodities that are most likely to be imported into the UK. A number of other less common commodities are also being brought within the scope of the EU controls through Council Directive 2014/78/EU.
A full list of the newly controlled material is listed on the FERA website here, (pages 6-7). For further information please contact the FERA Imports Helpdesk Tel: 0300 1000 313 Email: Plant Health
Change to PEACH helpline number
The Rural Payments Agency (RPA) is switching from its 0845 telephone number prefix to 0345 as part of a government-wide approach to move away from higher-rate numbers.
The RPA’s PEACH helpline telephone number is only one digit different, and is now 0345 607 3224. Anyone calling the 0845 numbers after the 1st October will hear a message notifying them about the change and giving them the new number to redial.
Updated: 29 January 2015