If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Update Date changed from 'Monday 10-Tuesday 11 November' to the '30 November'
We have been advised that this work is being postponed until Sunday 30th November.
Due to essential maintenance work on the Government Gateway, the PEACH system will be unavailable for a six-hour period between 2100hrs (Monday) and 0300hrs (Tuesday).
Due to the length of this downtime manual handling procedures will be in place, and the National Clearance Hub will be authorised to clear consignments on production of either a valid Quarantine Release Certificate or a Certificate of Conformity.
Where possible importers or their agents should aim to make applications either side of it.
Changes to commodity listing
Please note that the Apple type 'Pink lady' has been removed from the list of available types and importers should use the variety name 'Cripps Pink'. Please be careful especially when using old applications as a template, applications can be rejected forincorrect information.
Changes to commodities - commodities to be subject to plant health control from 1st October
As from the 1st October and as previously advised, the following commodities will become subject to plant health phytosanitary control.
This means that from the 1st October they will need to be accompanied by a phytosanitary certificate and declared on PEACH.
From the 3rd October they will also be subject to physical, documentary and plant health checks and the import charges associated with fruits and vegetables under Plant Health phytosanitary control.
• fruits of Capsicum (Peppers, sweet and chilli) - Note Sweet peppers now become jointly regulated by HMI & PHSI.
• leaves of Manihot esculenta (cassava)
• leafy vegetables of Limnophila (marsh weed) and Eryngium (false coriander)
These are the newly regulated commodities that are most likely to be imported into the UK. A number of other less common commodities are also being brought within the scope of the EU controls through Council Directive 2014/78/EU.
A full list of the newly controlled material is listed on the FERA website here, (pages 6-7). For further information please contact the FERA Imports Helpdesk Tel: 0300 1000 313 Email: Plant Health
Change to PEACH helpline number
The Rural Payments Agency (RPA) is switching from its 0845 telephone number prefix to 0345 as part of a government-wide approach to move away from higher-rate numbers.
The RPA’s PEACH helpline telephone number is only one digit different, and is now 0345 607 3224. Anyone calling the 0845 numbers after the 1st October will hear a message notifying them about the change and giving them the new number to redial.
6th July 2014
To clarify that all species under the Genus of Tricosanthes sp. from India are banned as per the EU Decision. The ban applies to the following: plants other than seeds and roots of Colocasia sp (Patra leaves), plants other than seeds of Mangifera sp (Mangoes), Momordica sp (Bitter gourd), Solanum melongena (Aubergine) and Trichosanthes sp (snake gourd), originating in India.
For more information on the published decision please see here.
Updated: 07 November 2014