If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0845 607 3224 (Note: From 1 March 2010 hours of operation will be, 06.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays) or email the Peach mailbox

If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0844 248 0071 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.

Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.

Note: Our staff are here to help and are committed to good customer service. We will treat you with respect and hope that you will do the same. RPA will not tolerate threatening or abusive behaviour towards its staff, either verbally, physically or in writing and will take whatever action is necessary, including legal action, against any person who instigates such threats or abuse.

A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link

What's New

16th March 2010

System downtimes affecting PEACH users,

Apologies for the late notice, but the downtime sheduled for tonight Tuesday the 16th March, has been cancelled.

We have been advised that on Saturday 20th March, between 08.00 and 20.00. Due to work on connected systems, users will have to print off the relevant QRC and Conformity certificates from PEACH and then send these to the HMRC clearance hubs themselves. Users will be able to continue making applications to PEACH as normal during this period.

1st March 2010

New system available for PEACH & ALV Service alerts,

HMI & Fera have launched a new service to enable Trade to register to receive PEACH/ALV service alerts by either email or SMS.

Go to www.alertsonline.net select ‘PEACH & ALV Service Alerts’ and then follow the simple registration process. Emails are free to receive whilst SMS message cost 7p per message.

By registering for this service, you can be kept informed of all planned system downtime affecting PEACH or ALV as well as being kept up to date during any unplanned outages. There is no cost to register.

25th February 2010

Change to hours of Peach Helpdesk

Please note, that from 1 March 2010, the Peach Helpdesk (0845 607 3224) will be available from 06.00 to 22.00 Monday to Friday, and 08.00 to 18.00 Weekends and Bank Holidays. The Plant Health Imports Helpline (0844 248 0071) will continue to be available 24 hours a day.

16th February 2010

ALV now fully live.

The system provides an electronic link for decisions made to applications for the PEACH system to be passed directly to the HMRC CHIEF system and is now being used by all PEACH registered traders.

Important information on the ALV system is available on the FERA website. Follow this link to learn more about the ALV system.

27th November 2009

REMINDER OF PLANT HEALTH ADDRESS FOR SUBMISSION OF ORIGINAL PHYTOSANITARY CERTIFICATES

Please note that original phytosanitary certificates for consignments landing via all points of entry in England and Wales (other than Heathrow and Gatwick) must be sent to the following address no later than 3 days after the consignment is landed:

Food and Environment Research Agency (Fera)
Plant Health Admin Support Team (PHAST)
Room 10GA01
Sand Hutton Site
York YO41 1LZ

24th June 2009,

From the 24th June you will only have to make PEACH applications to HMI for all varieties (where applicable) of the following products only:

Apples, Pears, Peaches and Nectarines, Kiwifruit, Grapes, Sweet Peppers, Lettuce, Citrus Fruit, Strawberries and Tomatoes.

There will be no requirement to notify commodities subject to the General Marketing Standard to HMI at Import point through PEACH. However please note that some commodities such as Aubergines should continue to be notified to FERA (formerly Plant Health) through the PEACH system.

The changes will also remove the need for the certification of fresh produce destined for processing, so no Processing applications (HCG 18i or HCG 18 e) will be required from this date.

Updated: 16 March 2010