If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Update on recent issue
This is to confirm that the IT messaging system between PEACH and CHIEF is working correctly again. We have authorised HMRC NCH to revert to electronic clearances again from 0900 hrs 25th November.
Please accept our apologies for any inconvenience caused by this downtime, PEACH and APHA Helpdesks.
Updated - Scheduled downtime
Thursday 27 November - Scheduled work cancelled due to its impact upon other priority work
Saturday 29 November - previously scheduled work has been cancelled due to its impact on other priority work.
However another set of patching will now impact ALVS between 1630 and 1700, electronic clearance will be delayed during this period. There will be no move to manual clearance.
Sunday 30 November
Maintenance work on the Government Gateway will take place on Sunday 30th between 10:00 and 16:00. We will move to full manual clearance procedures and NCH will be authorised to clear APHA/HMI imports on production of a valid Quarantine Release Certificate and/or a Certificate of Conformity.
System checks will be undertaken at 1600hrs to confirm that all systems are working as they should.
Please consider if you can make applications either side of this window.
Changes to commodity listing
Please note that the Apple type 'Pink lady' has been removed from the list of available types and importers should use the variety name 'Cripps Pink'. Please be careful especially when using old applications as a template, applications can be rejected for incorrect information.
Changes to commodities - commodities to be subject to plant health control from 1st October
As from the 1st October and as previously advised, the following commodities will become subject to plant health phytosanitary control.
This means that from the 1st October they will need to be accompanied by a phytosanitary certificate and declared on PEACH.
From the 3rd October they will also be subject to physical, documentary and plant health checks and the import charges associated with fruits and vegetables under Plant Health phytosanitary control.
• fruits of Capsicum (Peppers, sweet and chilli) - Note Sweet peppers now become jointly regulated by HMI & PHSI.
• leaves of Manihot esculenta (cassava)
• leafy vegetables of Limnophila (marsh weed) and Eryngium (false coriander)
These are the newly regulated commodities that are most likely to be imported into the UK. A number of other less common commodities are also being brought within the scope of the EU controls through Council Directive 2014/78/EU.
A full list of the newly controlled material is listed on the FERA website here, (pages 6-7). For further information please contact the FERA Imports Helpdesk Tel: 0300 1000 313 Email: Plant Health
Change to PEACH helpline number
The Rural Payments Agency (RPA) is switching from its 0845 telephone number prefix to 0345 as part of a government-wide approach to move away from higher-rate numbers.
The RPA’s PEACH helpline telephone number is only one digit different, and is now 0345 607 3224. Anyone calling the 0845 numbers after the 1st October will hear a message notifying them about the change and giving them the new number to redial.
Updated: 28 November 2014