If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The Defra customer service record explains what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Thursday 8 October
Due to essential maintenance work the PEACH system will be unavailable for a two-hour period between 1200-1400hrs.
Manual handling procedures will not be in place.
Saturday 10-Monday 12 October and Saturday 24-Monday 26 October
Due to major maintenance work affecting a large number of applications on both weekends, PEACH and ALVS will be unavailable between approximately 0900hrs-1600hrs on both Saturday 10 and Saturday 24 October, with system checks continuing until 0900hrs on Monday 12 and Monday 26 October.
Due to the length of these downtimes manual handling procedures will be in place, and the National Clearance Hub will be authorised to clear APHA- and HMI-regulated imports on production of a valid Phytosanitary Certificate and/or a Certificate of Conformity.
Should a Certificate of Conformity be urgently required for airfreight imports while PEACH is unavailable, importers or their agents should contact the PEACH Helpdesk to arrange for one to be issued.
If checks by APHA and HMI indicate that all systems are working correctly then a reversion to electronic clearances via ALVS will be approved from 0900hrs on the following Sunday mornings, 11 and 25 October. A further update will be issued on both Sunday mornings to confirm system status.
Where possible importers or their agents should aim to make applications either side of these downtimes.
Import of Curry Leaves
Please note that the importation of fresh Curry Leaves into the UK from all Third Countries will be prohibited with effect from 18 August 2015.
This follows the introduction of EU plant health import requirements which requires that fresh curry leaves being exported to the EU must be from countries recognised as free of the causal agent of citrus greening disease.
Imports of frozen and dried curry leaves remain possible from all sources, as these fall outside the scope of plant health requirements.
Please contact your local PHSI office link for further information if required.
Please note that there has been a change to the Tariff Code for Fresh Limes (New Code: 0805 50 90 10 - previous code: 0805 50 90 11).
There has also been a change to the Tariff Codes for outdoor plants and foliage of Castanea, Phoenix, Quercus, Acer, Prunus. The PEACH/ALVS system is in the process of being updated to reflect these changes.
If you experience any difficulties with TARIC mismatches, then please contact the Plant Health Helpdesk on Tel. 0300 1000 313.
From 31st March 2015, HM Revenue and Customs have amended the following Tariff Codes:
New Code: 2008 99 99 75 - Basil (holy, sweet) (fresh or chilled) – restricted by Plant Health Legislation (previous code: 1211908620).
New Code: 2008 99 99 70 - Mint (fresh or chilled) – restricted under General Marketing Standards (previous code: 1211908630).
The PEACH system is in the process of being updated to reflect these changes but in the meantime if you experience any difficulties with TARIC mismatches please contact the Plant Health Helpdesk (0300 1000 313) in respect of Basil or the PEACH Helpdesk (0345 607 3224) with respect to mint. They will be able to arrange a manual clearance with the National Clearance Hub if necessary.
Updated: 05 October 2015