If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
All users, please remember that your Company and personal IT security is your responsibility and can affect your business and access to other systems.
We have recently had users whose Government Gateway account has been locked out because Government security procedures identified that their login details had become available to 3rd parties on the internet. It is believed that their company or personal system had been infected by malware that harvested login and financial details before sending them out across the internet.
Ban on Imports of Indian Mangoes lifted with Effect from 14 February 2015
Further to the previous message on the ban on Indian mangoes, the amending Decision has now been formally adopted and published by the European Commission and so with effect from 14 February 2015 the ban on imports of Indian mangoes has been lifted. Mangoes may now be imported into the EU from India provided they meet the normal import requirements for this material, for further information on these requirements please refer to the Plant Health Guide for Importers.
Click here or contact your local PHSI office
Checks will continue to ensure the safety of produce entering the EU and to determine whether restrictions should also be lifted on four other products suspended at the same time as mangoes.
The suspension remains in place for four other products, Momordica sp. (bitter gourd), Solanum melongena (aubergine), Colocasia sp. (patra leaves) and Trichosanthes sp. (snake gourd).
Plant Health and Seeds web information
This information is now held on the website Gov.uk and can be found here https://www.gov.uk/plant-health-controls or by following the link.
There may be some broken links while we update the system, please contact the relevant helpdesk as described above for further information.
Changes to commodities - commodities to be subject to plant health control from 1st October
As from the 1st October and as previously advised, the following commodities will become subject to plant health phytosanitary control.
This means that from the 1st October they will need to be accompanied by a phytosanitary certificate and declared on PEACH.
From the 3rd October they will also be subject to physical, documentary and plant health checks and the import charges associated with fruits and vegetables under Plant Health phytosanitary control.
• fruits of Capsicum (Peppers, sweet and chilli) - Note Sweet peppers now become jointly regulated by HMI & PHSI.
• leaves of Manihot esculenta (cassava)
• leafy vegetables of Limnophila (marsh weed) and Eryngium (false coriander)
These are the newly regulated commodities that are most likely to be imported into the UK. A number of other less common commodities are also being brought within the scope of the EU controls through Council Directive 2014/78/EU.
A full list of the newly controlled material is listed on the FERA website here, (pages 6-7). For further information please contact the FERA Imports Helpdesk Tel: 0300 1000 313 Email: Plant Health
Updated: 02 March 2015