If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0845 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0844 248 0071 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Monday 22nd April,
CONSIGNMENTS CONTAINING MULTIPLE VARIETIES OF MANGOES
All consignments found to contain non-European fruit flies are required to be destroyed/re-exported. In recent years consignments of mangoes have frequently been found to contain this pest and this has resulted in the destruction of large volumes of this product. Importers have requested guidance on how to minimise the impact of these findings. This can be achieved when the consignments are packed, identified and certified in a manner that enables separate inspections to be undertaken on each variety. In order to achieve this the following process must be followed.
When submitting PEACH applications for consignments of mangoes, it is permissible to enter separate varieties on individual lines within the same application(s). However, in order for these separate lines to be treated individually for plant health purposes the following criteria must be satisfied:
- The phytosanitary certificate(s) must make reference to the different varieties and their respective quantities (which must match the details given on the PEACH application)
- The packages must all clearly state the different varieties, in English, on at least 2 sides of the packaging and in a font which is easily legible
- The material in each package must accord with the stated variety and it is expected that different varieties will be visually distinguishable
- The different varieties must be presented separately within the consignment, i.e. there must be a clear and distinct physical separation of the packages containing the different varieties such that there is no mixing of the different varieties. This is so that the separate lines can be identified within the consignment and examined accordingly.
If all of these criteria are followed, it may then be possible for statutory action to be taken against specific varieties rather than the entire consignment in certain circumstances.
Please Note: We will only allow separation of mangoes within a consignment by variety in line with the process detailed above, and not by any other criteria (such as grower codes, collection points; traceability codes; production units etc). Please also be aware that if you choose to follow this procedure, you must apply for the separate varieties on PEACH from the outset, splitting by variety on PEACH after the physical inspection has taken place will not be permitted.
If you have any further questions on this, please contact your local Fera office for more information or contact the Plant Health Helpdesk on 0844 248 0071
Alerts regarding the PEACH service
The Peach website now uses Horizon to notify users of the planned downtimes on the Peach/Government Gateway/ALVS systems. If you or your company would like to be added to this service please send an email request to the Peach mailbox at email@example.com< and we will register you to the service.
Please note the variety Nadorcott is a Mandarin and not a Clementine. Traders should be aware that the word “Clementine” should not appear on packages of Nadorcotts at any point in the marketing chain or on point of sale materials in retail stores.
Increase in PEACH functionality
Please note that as from 8th January importers will be informed by email when plant health checks have been made on goods declared to FERA and when the goods have final plant health clearance. This is in addition to the current status reports that can be viewed via the PEACH system. For more details please visit
link to view a FERA Plant Health page.
Applications made for Green bananas will default to the variety Cavendish (which covers the overwhelming majority of imports).
Please do not change this variety to anything else unless you are absolutely certain it is incorrect. If you enter a different variety, please ensure you enter the correct variety name.
Updated: 29 April 2013