If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
Callers will be presented with two options, please select 1 for access issues, including government gateway, ID numbers or passwords. For all other issues select 2.
Any email enquiries should be sent to both PEACHEnquiries@rpa.gov.uk and PEACHEnquiries@apha.gov.uk
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be available between 07.00 until 23.59, or you can email the PHSI Importers helpdesk mailbox.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
Find out about Defra's standards of service.
Read Defra's accessibility and privacy policies.
We cannot update or otherwise support external users IT equipment, the browser currently recommended for accessing PEACH is Internet Explorer.
The reference to a 'bulk upload' facility for fruit and vegetable applications for HMI controlled commodities made in some versions of the PEACH user guide is no longer available.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Last updated 22nd October 2020
Place Of Destination (POD) registration process
You can use a ‘place of destination’ for plant health physical inspections on EU high priority goods from 01 January until 30 June 2021. Guidance on how operators can register as a place of destination for high-priority EU plant imports, and what requirements you will need to meet has been published on gov.uk
Downtime notifications for Thursday 15th October 2020
Due to essential maintenance PEACH will be unavailable between 12.00 and 16.00 on Thursday 15th October 2020. Due to the short length of this downtime manual handling procedures will not be in place. Where possible importers or their agents should aim to make applications either side of this downtime.
Following a review of the Import Regulations and in particular Regulation 2016/2013 Annex XI, mushroom spawn as such is no longer to be regulated and so does not require notification on PEACH.
It has been confirmed that coriander leaves are only notifiable to plant health when imported with roots. For this reason, the commodity selection within PEACH has been amended so that coriander is now displayed under the ‘Root and tubercle vegetables’ commodity with the variety ‘Turmeric (curcuma), coriander (with roots) & other’. The ‘Coriander Leaves’ commodity has been removed. Please note that coriander leaves are still subject to HMI GMS controls.
Accessing Government Gateway Services
What you need to know if you access Government Gateway on Windows XP, Windows Vista or older browsers such as Internet Explorer 6 or 7 from 1 April 2020
The access requirements are changing, please follow this link for more information.
Updated Plant Health Imports Guide
The updated imports guide is available on gov.uk. by following this link.
Leaving the European Union
If the UK leaves the EU with ‘no deal’, then there may be changes that impact your businesses.
If you import or export fruit and vegetables, these changes may affect you. Please see here
Updated: 22 October 2020