If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Manual Fallback in operation
Saturday 28 March 2015
Due to ALVS tecnical issues, Plant Health/HMI consignments will be cleared manually on presentation of faxed/emailed copies of Quarantine Release Certificates/ Phytosanitary Certificates/Conformity Certificates to the National Clearance Hub until further notice.
Sunday 29 March
Due to essential maintenance work, and to allow the system clock to be reset to BST, CHIEF will be unavailable for a ninety-minute period between 0001hrs (GMT) and 0230hrs (BST). PEACH will be unaffected but electronic clearances via ALVS will not take place.
Due to the length of this downtime manual handling procedures will not be in place.
Where possible importers or their agents should aim to make entries either side of these downtimes.
Imports of Curry Leaves
Please note that after 6 March imports of fresh curry leaves will be permitted only from Ghana, Gambia, Dominican Republic and Kenya.
This follows the introduction of new EU plant health import requirements and Defra discussions with third countries about their compliance plans. Further discussions are taking place with the four countries concerned, to bring their export systems into line with EU requirements.
Imports of frozen and dried curry leaves remain possible from all sources, as these fall outside the scope of plant health requirements.
If needed then please contact your local PHSI office for further information.
Labelling of Citrus.
The European Union sets standards for the marketing of fresh fruit and vegetables, and these state that certain information must appear on all packaging.
The EU marketing standard for citrus fruit* requires “When used, mention of the preserving agent or other chemical substances used at post-harvest stage”. This information should appear for example as: Treated with wax (e.g. E904, E914 etc.) and/or Thiabendazole or Imazalil, etc., abbreviations are not acceptable.
All packages containing treated citrus, including pre-packages, should be marked with this information. From 30th March Horticultural Marketing Inspectors will take enforcement action when packages containing citrus treated with these substances are seen without this information.
All users, please remember that your Company and personal IT security is your responsibility and can affect your business and access to other systems.
We have recently had users whose Government Gateway account has been locked out because Government security procedures identified that their login details had become available to 3rd parties on the internet. It is believed that their company or personal system had been infected by malware that harvested login and financial details before sending them out across the internet.
Ban on Imports of Indian Mangoes lifted with Effect from 14 February 2015
Further to the previous message on the ban on Indian mangoes, the amending Decision has now been formally adopted and published by the European Commission and so with effect from 14 February 2015 the ban on imports of Indian mangoes has been lifted. Mangoes may now be imported into the EU from India provided they meet the normal import requirements for this material, for further information on these requirements please refer to the Plant Health Guide for Importers.
Click here or contact your local PHSI office
Checks will continue to ensure the safety of produce entering the EU and to determine whether restrictions should also be lifted on four other products suspended at the same time as mangoes.
The suspension remains in place for four other products, Momordica sp. (bitter gourd), Solanum melongena (aubergine), Colocasia sp. (patra leaves) and Trichosanthes sp. (snake gourd).
Changes to commodities - commodities to be subject to plant health control from 1st October
As from the 1st October and as previously advised, the following commodities will become subject to plant health phytosanitary control.
This means that from the 1st October they will need to be accompanied by a phytosanitary certificate and declared on PEACH.
From the 3rd October they will also be subject to physical, documentary and plant health checks and the import char
Updated: 28 March 2015