If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The RPA Customer charter explaining what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Amended: Tuesday 23rd - Wednesday 24th September
Due to essential maintenance work on the Government Gateway, the PEACH system will be unavailable for at least a two-hour period between 2100hrs (Tuesday) and 0000hrs (Wednesday).
Due to the timing of this downtime manual handling procedures will be in place, and the National Clearance Hub will be authorised to clear consignments on production of either a valid Quarantine Release Certificate or a Certificate of Conformity.
It is anticipated that reversion to electronic clearances via ALVS will be authorised on Wednesday morning once checks by FERA and HMI indicate that all systems are working normally.
Where possible importers or their agents should aim to make applications either side of this downtime.
Change to PEACH helpline number
The Rural Payments Agency (RPA) is switching from its 0845 telephone number prefix to 0345 as part of a government-wide approach to move away from higher-rate numbers.
The RPA’s PEACH helpline telephone number is only one digit different, and is now 0345 607 3224. Anyone calling the 0845 numbers after the 1st October will hear a message notifying them about the change and giving them the new number to redial.
Other RPA telephone numbers are also changing, including:
•BCMS English (now 0345 050 1234)
•BCMS Welsh (now 0345 050 3456)
•CTS Self Service (now 0345 011 1212)
•CTS Self Service Welsh (now 0345 011 1213)
26th August 2014 - New Commodities to be subject to plant health control from 1st October
As from the 1st October, the following commodities will become subject to plant health phytosanitary control. This means that they will need to be accompanied by a phytosanitary certificate and declared on PEACH. They will also be subject to physical, documentary and plant health checks and the import charges associated with fruits and vegetables.
• fruits of Capsicum (Peppers, sweet and chili)
• leaves of Manihot esculenta (cassava)
• leafy vegetables of Limnophila (marsh weed) and Eryngium (false coriander)
These are the newly regulated commodities that are most likely to be imported into the UK. A number of other less common commodities are also being brought within the scope of the EU controls through Council Directive 2014/78/EU.
This includes seeds of citrus for planting and parts of a range of woody plants from certain countries that could pose a risk of introducing pests and diseases of citrus and other tree species to the EU. A full list of the newly controlled material is listed on the FERA website here (pages 6-7). For further information please contact the FERA Imports Helpdesk Tel: 0300 1000 313 Email: Plant Health
6th July 2014
There have been a considerable number of enquiries on Parwal, Parwar or Potol (Tricosanthes sp) fruits from India. This is to clarify that all species under the Genus of Tricosanthes sp. from India are banned as per the EU Decision. We will take action on consignments containing the banned Genera including Snake gourd, Parwar, Potol, Parwal all under Tricosanthes sp.
The ban applies to the following: plants other than seeds and roots of Colocasia sp (Patra leaves), plants other than seeds of Mangifera sp (Mangoes), Momordica sp (Bitter gourd), Solanum melongena (Aubergine) and Trichosanthes sp (snake gourd), originating in India.
Please note that the definition of plants includes ‘a living plant or a living part of a plant’ and so this ban includes fruit and vegetables which represent the major part of these trades. If further imports of such material are attempted, these will be intercepted and re-exported.
The Decision will remain in place until 31 December 2015, but may be revised in light of developments.
For more information on the published decision please see here.
If you require help from the PEACH helpdesk
Importers and agents seeking support from the PEACH helpdesk should please, only contact the PEACH helpdesk directly using Tel. 0845 6073224 or email firstname.lastname@example.org .
Customers dialling inspectors directly on other numbers are unlikely to find the help they are seeking, the inspector being ‘off shift’ from the helpdesk.
The importance of accurate information within applications
Importers are reminded that information provided to PEACH should be as accurate as possible, including the date/time of In
Updated: 17 September 2014