If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0845 607 3224 the hours of operation for the PEACH helpdesk are, 06.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays or email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0844 248 0071 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
What's New
16th May 2012
Mango Consignments
Please be aware that when submitting PEACH applications for mangoes in a single consignment, it is permissible to enter separate varieties on individual lines within the same application(s). However, this must be supported by a Phytosanitary Certificate(s) which makes reference to these separate varieties. If this procedure is followed, it may then be possible for statutory action to be taken against specific varieties rather than the entire consignment in certain circumstances, provided the different varieties are clearly identifiable and presented separately at the point of inspection.
If you have any further questions on this, please contact your local Fera office for more information or contact the Plant Health Helpdesk on 0844 248 0071.
9th May 2012
Scheduled downtimes affecting users
On Sunday 20th May, the Government Gateway will be unavailable between 20.00 and 22.00 due to a routine update. There is no intention to move to manual procedures, please make applications either side of this window.
13th April 2012
Important PEACH updates
Important PEACH updates
The HMI have now updated their Import Policy statement. This new statement can be found here.
In addition, the ‘Legal Declaration’ page has also been updated. These changes have been made to clarify the enforcement policy of both HMI and PHSI.
In the light of enforcement work carried out the last 12 months, both HMI and PHSI felt that it was important that provision should be made for an easy to understand and more targeted enforcement information to our respective customers as part of the PEACH notification process.
Rather than relying on the more generic legal references that previously looked to cover two very different areas of legislation for both HMI and PHSI, two distinctive areas within the PEACH declaration page itself have been produced and as a result, we hope to inform our two quite distinct sets of importers and agents of the separate and distinct policies of each Agency. By doing so, we will look to avoid any possible confusion for the trade between our two very different enforcement policies, both of which are enforced through the single PEACH mechanism.
Please ensure that you read the new Legal Declaration carefully prior to submitting your application.
If you have any questions in regard to this notice please contact either the PEACH Mailbox or the PHSI Importers Helpdesk Mailbox as shown above.
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Commodities regulated by the PHSI and Port Health
For commodities which are regulated by both the PHSI and Port Health a PEACH application must still be submitted in advance of the material being landed. For the avoidance of doubt, there should be no delays in giving advance notice of the landing of PHSI regulated commodities due to it being jointly regulated by Port Health. Please be reminded that the period of advance notice required for PHSI controlled commodities being landed in England is 4 working hours for that brought by air and 3 working days in any other case. Failure to provide the requisite advance notice will be regarded as non-compliance and treated accordingly.
22nd December 2011
Notice of changes to HMRC Tariff Commodity Codes from January 1st 2012
Please note that there are a significant number of changes taking place to HMRC Tariff Commodity Codes from January 1st. You may wish to double check the Tariff Code by looking on the Business Link Website.
Updated: 16 May 2012 |