If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be manned 24 hours a day, fax 01904 352200 or you can email the PHSI Importers helpdesk mailbox with enquiries and documents, but email enquiries can only be responded to within the hours of; Monday to Friday between 07:00 and 20:00 and Saturday and Sunday between 09:00 and 16:00.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The Defra customer service record explains what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
This evenings unscheduled downtime - 28 July
Users can now use the Government Gateway to access PEACH. Manual fallback procedures have been revoked, clearance is back to automatic using ALVS.
Please note that there has been a change to the Tariff Code for Fresh Limes (New Code: 0805 50 90 10 - previous code: 0805 50 90 11).
There has also been a change to the Tariff Codes for outdoor plants and foliage of Castanea, Phoenix, Quercus, Acer, Prunus. The PEACH/ALVS system is in the process of being updated to reflect these changes.
If you experience any difficulties with TARIC mismatches, then please contact the Plant Health Helpdesk on Tel. 0300 1000 313.
From 31st March 2015, HM Revenue and Customs have amended the following Tariff Codes:
New Code: 2008 99 99 75 - Basil (holy, sweet) (fresh or chilled) – restricted by Plant Health Legislation (previous code: 1211908620).
New Code: 2008 99 99 70 - Mint (fresh or chilled) – restricted under General Marketing Standards (previous code: 1211908630).
The PEACH system is in the process of being updated to reflect these changes but in the meantime if you experience any difficulties with TARIC mismatches please contact the Plant Health Helpdesk (0300 1000 313) in respect of Basil or the PEACH Helpdesk (0345 607 3224) with respect to mint. They will be able to arrange a manual clearance with the National Clearance Hub if necessary.
Imports of Curry Leaves
Please note that after 6 March imports of fresh curry leaves will be permitted only from Ghana, Gambia, Dominican Republic and Kenya.
This follows the introduction of new EU plant health import requirements and Defra discussions with third countries about their compliance plans. Further discussions are taking place with the four countries concerned, to bring their export systems into line with EU requirements.
Imports of frozen and dried curry leaves remain possible from all sources, as these fall outside the scope of plant health requirements.
If needed then please contact your local PHSI office for further information.
Labelling of Citrus.
The European Union sets standards for the marketing of fresh fruit and vegetables, and these state that certain information must appear on all packaging.
The EU marketing standard for citrus fruit* requires “When used, mention of the preserving agent or other chemical substances used at post-harvest stage”. This information should appear for example as: Treated with wax (e.g. E904, E914 etc.) and/or Thiabendazole or Imazalil, etc., abbreviations are not acceptable.
All packages containing treated citrus, including pre-packages, should be marked with this information. From 30th March Horticultural Marketing Inspectors will take enforcement action when packages containing citrus treated with these substances are seen without this information.
Updated: 28 July 2015