If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
Callers will be presented with two options, please select 1 for access issues, including government gateway, ID numbers or passwords. For all other issues select 2.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be available between 07.00 until 23.59, or you can email the PHSI Importers helpdesk mailbox.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
Find out about Defra's standards of service.
Read Defra's accessibility and privacy policies.
We cannot update or otherwise support external users IT equipment, the browser currently recommended for accessing PEACH is Internet Explorer.
The reference to a 'bulk upload' facility for fruit and vegetable applications for HMI controlled commodities made in some versions of the PEACH user guide is no longer available.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
Last updated 02 July 2020
Downtime notifications for Saturday 18th July 2020
To allow for a code release, PEACH will be unavailable between 08.45 and 21.30 on Saturday 18th July 2020. Due to the length of this downtime manual handling procedures will be in place. Where possible importers or their agents should aim to make applications either side of this downtime.
Non UK traders - 26 May 2020
Any existing and new traders currently with a non-UK address will be required to update and supply via their existing PEACH account either:
• A valid UK registered address
• A valid UK registered proxy address
This new requirement has been brought about by the Plant Health Regulation (EU) 2016/2031 Article 65 (Official register of professional operators). Further guidance on this requirement and what it means in practice for importers will be made available on the plant health portal. From the 30th May, non-UK addresses will no longer be registered.
For existing foreign traders registered before the 30th May 2020 on PEACH, you will be notified via email of the required changes. Failure to fulfil the new requirement by 30th July 2020 will lead to de-registration of foreign trader accounts on PEACH.
Accessing Government Gateway Services
What you need to know if you access Government Gateway on Windows XP, Windows Vista or older browsers such as Internet Explorer 6 or 7 from 1 April 2020
The access requirements are changing, please follow this link for more information.
Updated Plant Health Imports Guide
The updated imports guide is available on gov.uk. by following this link.
SRSF Regulations - 15 January 2020
Smarter Rules for Safer Food (SRSF), a new package of EU regulations for protection against animal and plant diseases, comes into force on 14 December 2019.
Updated information on SRSF is available on gov.uk.
The UK will continue to use the domestic system, PEACH, for the pre-notification and control of regulated plants and plant products. Operators will not be required to use TRACES-NT for plant health control purposes from 14 December 2019 for the foreseeable future. For transhipments, different procedures will apply, please contact the APHA Imports Helpdesk for more information on 0300 100 0313 or email: Apha_srsfmailbox@apha.gov.uk. mailbox
The new regulations extend import controls to all plants and living parts of plants, including seeds intended for planting, so they will need to be accompanied by a phytosanitary certificate for import into the EU from 14 December 2019. However, a small number of fruit will be exempt from the requirement for a phytosanitary certificate, these are fruits of pineapple, coconut, durian, dates, banana, plantain and other members of the Musa genus.
As a temporary measure, until plant health IT systems are updated, there will be no requirement to submit PEACH applications for any of these newly regulated commodities, this will change in January 2020 and we will communicate with you ahead of any changes with further details. For more information please contact please contact the APHA Imports Helpdesk on the details above.
Leaving the European Union
If the UK leaves the EU with ‘no deal’, then there may be changes that impact your businesses.
If you import or export fruit and vegetables, these changes may affect you. Please see here
for further guidance on the actions that you may need to take in order to prepare for a no deal scenario.
Updated: 02 July 2020