If you require any assistance using PEACH or would like to report any PEACH technical difficulties please contact the HMI on 0345 607 3224 the hours of operation for the PEACH helpdesk are, 07.00 to 22.00 Monday to Friday, 08.00 to 18.00 Saturday and 09.00 to 14.00 Sunday.
email the Peach mailbox
If you have any questions or problems with the import of Plant Health goods or Invoicing for PHSI charging, please call 0300 100 0313 this is a dedicated imports helpdesk and will be available between 07.00 until 23.59, or you can email the PHSI Importers helpdesk mailbox.
Please note If either helpdesk is temporarily unavailable due to matters beyond our control then please leave a message and your enquiry will be dealt with as soon as possible. Occasionally, enquiries may not be dealt with until office hours on the next working day.
Our staff are here to help, and are committed to providing good customer service. We will treat you with respect, and expect you to do the same.
We will not tolerate threatening or abusive behaviour towards our staff, either verbally, physically or in writing, and will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour.
Our staff carry devices that can monitor and record abusive behaviour. They can summon support services and the recordings may be used in court proceedings.
The Defra customer service record explains what we do, the standards of service you can expect, and further contact details are available by clicking here.
A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction and can be found by following this link
30 May 2019
Some traders using PEACH have reported receiving error or warning messages when they start to logon to the system.
Nothing has changed on PEACH or the Government Gateway to make them less secure, the changes and resulting error messages have arisen from Microsoft patch updates and Google amendments to the Chrome browser.
We cannot update or otherwise support external users IT equipment, the browser currently recommended for accessing PEACH is Internet Explorer. We are working with our IT providers to see if there is anything that can be done to our systems to help users.
Please check with your own IT support, there is also information on some external sites including this.
New Plant Health Commodities subject to import regulation as from 1st September
From this date the following material will require a Phytosanitary certificate and declaration to the UK Plant Health Authorities when imported from any third country; Grapes, Kiwi fruit, Strawberries, Papaya, Rubus, Avocado and used machinery and vehicles which have been operated for agricultural or forestry purposes.
In addition fruits that were not previously regulated from European countries that are not members of the EU will become regulated; Custard apples, Quince, Persimmons, Apples, Mangoes, Passion fruit, Prunus, Guava, Pears, Ribes, Syzygium, and Vaccinium.
It has been agreed that commodities that are newly regulated and in addition Quince, Apples, Prunus, Pears, Ribes, and Vaccinium from European countries that are not members of the EU will all be subject to a reduced level of inspection of 5%.
Further details of these changes can be found in EU Commission Implementing Directive 2019/523 or here.
Leaving the European Union
If the UK leaves the EU with ‘no deal’, then there may be changes that impact your businesses.
If you import or export fruit and vegetables, these changes may affect you. Please see here
for further guidance on the actions that you may need to take in order to prepare for a no deal scenario.
To find out how these changes may impact you for PHSI controlled consignment, then please contact your local plant health inspector and read the latest guidance on gov.uk here.
Please continue to ensure that the contact details listed on PEACH are up to date so that we can quickly contact you if needed.
It may also be useful to your business if you have more than one person registered to control access via the Government Gateway controls.
Updated inspection locations for PEACH applications
Please note there have been changes made to PEACH regarding import inspection locations. So far these changes have primarily been for Dover Port to separate and correct the previous entries.
The main locations under the drop down on PEACH for Dover Port are now;
Port of Dover Cargo Limited - (Deep sea container traffic)
Motis Freight Service Limited - (RoRo traffic)
Channelports Ltd (Stop24) – (RoRo traffic)
Advice to help avoid application delays
Import documentation for capsicum (sweet and chili peppers)
Where the exporting Plant Health Service opts to declare that the capsicum originates in a place of production free from Thaumatotibia leucotreta (false codling moth) then the Phytosanitary Certificate must include information by way of a code or other wording that permits traceability back to the place of production.
We have recently received a number of certificates which have not included such details, this has resulted in delays to the clearance of these consignments.
For more information follow this link
Correct use of commodity/variety names on PEACH applications
All users are reminded that applications should contain the correct commodity and variety/type names to match the contents of the consignment, otherwise there may be delays to the clearance of consignments.
Updated: 30 May 2019